Deceptive Patterns
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Hidden subscription

The user is unknowingly enrolled in a recurring subscription or payment plan without clear disclosure or their explicit consent.

Definition

The hidden subscription deceptive pattern typically works by employing some form of sneaking or misdirection. Users think they are buying one thing, when in fact there's a hidden legal stipulation that they are in fact signing up to a recurring subscription. Once they have signed up, the service is usually covert and the user is sent no emails or notifications reminding them that they are paying on a recurring basis, so that payments continue for as long as possible. It is also typically paired up with the hard to cancel deceptive pattern.

Example

Adobe-owned UI design tool Figma sells itself on its collaborative capabilities, enabling teams of people to work together on designs. When a user creates a design in Figma, they can share it with anyone using the "Share" button (pictured top right in first image). Clicking the “Share” button causes a dialog box to appear (see second image), where they can choose a recipient and decide whether they “can edit” or “can view”. If the user picks the option “can edit”, this quietly creates a new monthly subscription for the recipient, which is automatically paid on the inviting user's credit card. This extra cost is not mentioned anywhere in the user interface. Since Figma already has the inviting user's credit card details on file, they can be charged without the user being notified in advance. Users frequently complain about this issue on social media (see third image).

28 examples in the hall of shame

Audi A3 Requires Subscriptions for Basic Features Deceptive Patterns 24 Aug 2024 · Audi Wildrefill’s Misleading Free Gift Subscriptions Deceptive Patterns 24 Aug 2024 · Wild Cosmetics Ltd Baby Monitor Adds Subscription for Basic Features Deceptive Patterns 24 Aug 2024 · Miku Inc. Google Workspace forcing users to sign up for the expensive free trial before downgrading to cheaper options bozo_eth 10 Nov 2023 · Google Mack Club hides the recurring subscription information in the same color as background dickmasterson 1 Nov 2023 · Mack Club airSlate, Inc.: pdfFiller requires subscription after document completion and free trial still asks for CC info Dark Patterns Tip Line 27 Oct 2023 · airSlate Miku Inc. tricks users into a monthly subscription darkpatterns 4 Oct 2023 · Miku Inc. Gatwick Airport website uses disguised advertisement to sign users up to a third-party monthly subscription darkpatterns 13 Sept 2023 · Gatwick Airport WeBuyAnyPhone pressurizes users with a fake countdown and a free trial to trap in a recurring subscription DavidOfYork 4 Aug 2023 · WeBuyAnyPhone Adobe enrolls users into the subscription model using free trial MikeCalcagno 5 Jul 2023 · Adobe Class Action Claims Vimeo Automatic Subscription Renewals Violate California Law Kelly Mehorter 13 Apr 2023 · Vimeo Kaspersky: Confusing subscription terms Dark Patterns Tip Line 19 Jan 2023 · Kaspersky Winred tricks users into a monthly subscription r_ffin 5 Jan 2023 · Winred How Adobe tricks users into a 12 month contract. Deceptive Design 19 Sept 2022 · Adobe

References

Forced continuity (Brignull, 2010), negative option marketing (FTC, 2009).