CFPA prohibits unfair, deceptive, and abusive acts and practices when offering or providing consumer financial products or services.
Definition
Excerpt
It shall be unlawful for:
(1) any covered person or service provider
(A) to offer or provide to a consumer any financial product or service not in conformity with Federal consumer financial law, or otherwise commit any act or omission in violation of a Federal consumer financial law; or
(B) to engage in any unfair, deceptive, or abusive act or practice;
(2) any covered person or service provider to fail or refuse, as required by Federal consumer financial law, or any rule or order issued by the Bureau thereunder - (A) to permit access to or copying of records; (B) to establish or maintain records; or (C) to make reports or provide information to the Bureau; or
(3) any person to knowingly or recklessly provide substantial assistance to a covered person or service provider in violation of the provisions of section 5531 of this title, or any rule or order issued thereunder, and notwithstanding any provision of this title,1 the provider of such substantial assistance shall be deemed to be in violation of that section to the same extent as the person to whom such assistance is provided.
Related cases
TransUnion deceived consumers by falsely marketing credit scores and credit-related products, enrolling consumers without consent, lacking cancellation mechanisms, and providing misleading information about the products' costs, purpose, and protection of personal information.
Related deceptive patterns
The user is unknowingly enrolled in a recurring subscription or payment plan without clear disclosure or their explicit consent.
The user wants to do something, but they are required to do something else undesirable in return.
The user finds it easy to sign up or subscribe, but when they want to cancel they find it very hard.