Requires advertising to provide information about potential health and safety risks associated with products.
Definition
Excerpt
Advertising shall be considered misleading where, regarding products that are liable to pose a risk for the health and safety of consumers, it fails to give information in this regard, so as to lead consumers to neglect the normal rules of prudence and vigilance.
Related cases
EasyJet was held liable for inadequate travel insurance policy transparency and creating obstacles for refunds during online ticket purchases. Consumers were not given essential information to make an informed choice regarding insurance policies.
Ryanair was held liable for not providing adequate information or giving misleading information to consumers acquiring the insurance policy covering the risk of travel cancellation.
The Italian Competition Authority found that "Edates" made it challenging for consumers to cancel subscriptions, sent frequent payment reminders, and made unauthorized credit card withdrawals, violating consumer rights.
Related deceptive patterns
The user is unknowingly enrolled in a recurring subscription or payment plan without clear disclosure or their explicit consent.
The user finds it easy to sign up or subscribe, but when they want to cancel they find it very hard.