Deceptive Patterns
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Forced action

The user wants to do something, but they are required to do something else undesirable in return.

Definition

Forced action involves a provider offering users something they want - but requiring them to do something in return. It may be combined with other deceptive patterns like sneaking (so users don't notice it happening) or trick wording (to make the action seem more desirable than it is). Sometimes an optional action is presented as a forced action, through the use of visual interference or trick wording. In cookie consent interfaces, forced action is sometimes carried out through "bundled consent". This involves combining multiple agreements into a single action, and making it hard or impossible for a user to selectively grant consent.

Example

In 2015, LinkedIn used forced action as part of their website registration process. In one of the steps, users were shown a harmless looking page titled "Get stated by adding your email address". Below this was a text field for their email address, and a prominent "Continue" button. This appeared to be mandatory, and users most likely felt it was harmless as almost all websites require an email address during registration. However, the true function of this was to access the user's email inbox and extract all of the email addresses it could find. Although the page did provide a description of this function, the text was grey on a blue background, making it relatively low contrast and hard to notice, and the textual content did not clearly state the consequences. Although the user could reject the request to continue, this was also unclear. The "skip this step" link was relatively small and hard to notice, positioned at the bottom right. Dan Schlosser provides further details in his article Linkedin Dark Patterns.

23 examples in the hall of shame

Booking.com forces users to download an app in order to get “paperless confirmation” danlev 30 Jun 2026 · Booking.com HRAcuity: Unnecessary cookie wall HallOfShame.Design 30 Mar 2025 · HRAcuity Transunion Canada: Misleading option leads to subscription Dark Patterns Tip Line 11 Nov 2023 · Transunion Canada LG: Forced to agree to privacy settings Dark Patterns Tip Line 11 Nov 2023 · LG airSlate, Inc.: pdfFiller requires subscription after document completion and free trial still asks for CC info Dark Patterns Tip Line 27 Oct 2023 · airSlate Discord: Unable to unsubscribe from Nitro on mobile, forced to use PC Dark Patterns Tip Line 18 Oct 2023 · Discord User cannot unsubscribe from marketing emails without accepting cookie tracking 19 Apr 2023 · Interactive Brokers Naked Wines: Requires email for offer Dark Patterns Tip Line 19 Mar 2023 · Naked Wines BBC: Deceptive registration banner attempts to guilt users into creating an account Dark Patterns Tip Line 19 Jan 2023 · BBC Vestiaire Collective: Unequal button weighting for cookie choices Dark Patterns Tip Line 31 Oct 2022 · Vestiaire Collective “By cancelling, I acknowledge: HP Instant Ink subscription cartridges will no longer work after my final billing cycle ends, even if they are already installed in my printer.” AssholeDesign 15 Aug 2022 · HP HP at it again: Have to create an account to scan a document. Deceptive Design 30 Jul 2022 · HP HP requires users to create an online account in order to use offline features. SanktusAngus 30 Jul 2022 · HP Pottery Barn: Forced to subscribe to marketing emails at checkout Dark Patterns Tip Line 11 Feb 2022 · Pottery Barn

References

Forced disclosure (Brignull, 2010), privacy zuckering (Brignull, 2010), friend spam (Brignull, 2010), forced registration (Bösch et al, 2016), forced action (Gray et al., 2018), forced enrollment (Mathur et al., 2019).

Related rules

Related enforcement