Deceptive Patterns
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Sneaking

The user is drawn into a transaction on false pretences, because pertinent information is hidden or delayed from being presented to them.

Definition

Sneaking involves intentionally withholding or obscuring information that is relevant to the user (e.g. additional costs or unwanted consequences), often in order to manipulate them into taking an action they would not otherwise choose.

Example

In 2015, UK sports retailer sportsdirect.com was found to be sneaking an unwanted magazine subscription into users' shopping baskets during the checkout process. The magazine cost an extra £1, and was added without users' explicit consent or knowledge. If users noticed it, they had to actively remove it from their basket if they did not wish to purchase it.

18 examples in the hall of shame

GameStop sued for adding hidden charges during checkout RobertFreundLaw 10 Oct 2023 · GameStop Lenskart sneaking a convenience fee during membership checkout kalibuild 27 Sept 2023 · Lenskart Bundle Hunt adding hidden costs during checkout iamj7e 27 Sept 2023 · Bundle Hunt Notion’s subscription plan set to yearly instead of monthly without consent of users MrNick_Buzz 15 Sept 2023 · Notion JPMorgan Chase Seeks to Prohibit Card Customers From Suing walid 1 Sept 2023 · JPMorgan Chase When Tech Companies Do It, The NY Times Calls It ‘Dark Patterns,’; When The NY Times Does It, It’s Called ‘Being Smart’ Techdirt 19 Aug 2022 · New York Times Skype tricks users into uploading their address book - via a dialog box that has no visible option to refuse. briankrebs 13 Aug 2022 · Skype Decathlon won’t let me continue the signup flow without consenting to receiving marketing emails… Liz Hixon 16 Apr 2022 · Decathalon Ashley Furniture: Automatically added delivery, assembly, and protection plan to cart Dark Patterns Tip Line 26 Feb 2022 · Ashley Furniture NordVPN.com: Automatically added service to shopping cart Dark Patterns Tip Line 5 May 2021 · NordVPN.com ABC Mouse: charging and renewing memberships without consent. 2 Sept 2020 · ABCMouse Fake timer, sneak-into-basket and false assertions used on Trump’s donation website. ChetMcAwsomLazr 22 Jul 2020 · Trump RevolutApp: consent preferences. KimberlyMicado 6 Nov 2019 · RevolutApp Eventbrite: marketing preferences. AndreiStroescu1 23 Sept 2019 · Eventbrite

References

Sneak into basket (Brignull, 2010), bait and switch (Brignull, 2010), hidden costs (Brignull, 2010, Mathur et al., 2019), hidden legalese stipulations (Bösch et al, 2016), hidden subscription (Mathur et al., 2019), Drip pricing (FTC, 2022).

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