Deceptive Patterns
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Fake urgency

The user is pressured into completing an action because they are presented with a fake time limitation.

Definition

When a user is placed under time pressure, they are less able to critically evaluate the information shown to them because they have less time and may experience anxiety or stress. Providers can use this to their advantage, to push them into completing an action that may not entirely be in the user's interest.

Example

The Shopify app “Hurrify” is made by a company called Twozillas. It can be used to create various fake urgency messages, one of which is a fake countdown timer. In the first image, you can see what a user typically sees on a site that uses the Hurrify countdown timer. It's very prominent, animated and claims that the sale will end once the timer hits zero. However, the admin interface for sellers (second image) has a default configuration to "Run the campaign allover again" which means that the counter simply resets when it reaches zero.

Update April 2023: Hurrify appears to have been banned from the Shopify app store.

18 examples in the hall of shame

Events Ticket Center: Pop-ups urge quick ticket purchase, misleadingly varying buyer numbers Dark Patterns Tip Line 19 Oct 2023 · Events Ticket Center Bank of America: Defaults to paperless choice Dark Patterns Tip Line 13 Oct 2023 · Bank of America Dufresne Group Pays $3.25M CAD for Dark Patterns and Unsupported Pricing Kelly Harris & Jane Huang 28 Sept 2023 · Dufresne Group Select Blinds fined $10M for fake slashed prices, perpetual discounts and fake countdown timers RobertFreundLaw 27 Sept 2023 · Select Blinds WeBuyAnyPhone pressurizes users with a fake countdown and a free trial to trap in a recurring subscription DavidOfYork 4 Aug 2023 · WeBuyAnyPhone Wellbeing Labs: Uses fake timers and stock notifications to pressure purchases Dark Patterns Tip Line 8 May 2023 · Wellbeing Labs When Tech Companies Do It, The NY Times Calls It ‘Dark Patterns,’; When The NY Times Does It, It’s Called ‘Being Smart’ Techdirt 19 Aug 2022 · New York Times Trump email campaigns continue to use a slew of deceptive design techniques. Augie Ray 30 Jul 2022 · Trump This countdown resets every time you access Udemy from a new device or browser. AssholeDesign 25 Jul 2022 · Udemy Trying to read an article with this countdown clock going in the corner of my screen. Kristina Halvorson 17 Jul 2022 · eWebinar Justfab.com: Countdown timer. Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind 21 Feb 2021 · Justfab.com Leesa.com: Countdown Timer. Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind 21 Feb 2021 · Leesa.com Samsung.com: Limited Time. Mathur, Arunesh; Acar, Gunes; Friedman, Michael J.; Lucherini, Elena; Mayer, Jonathan; Chetty, Marshini; Narayanan, Arvind 21 Feb 2021 · Samsung Fake countdown timer on Fabletics.com. constanta_rosca 18 Feb 2021 · Fabletics

References

Countdown timer (Mathur et al., 2019), limited time message (Mathur et al., 2019).