Establish the legal framework for online retailers and service providers to comply with while conducting business with consumers.
Definition
Excerpt
The duties imposed by regulations 6, 7, 8, 9(1) and 11(1)(a) shall be enforceable, at the suit of any recipient of a service, by an action against the service provider for damages for breach of statutory duty.
Related cases
Viagogo was held liable for failing to provide actual ticket prices, misleading customers about ticket availability, and imposing unfair deadlines for claiming refunds under their guarantee.
Related deceptive patterns
The user is pressured into completing an action because they are presented with a fake time limitation.
The user is pressured into completing an action because they are presented with a fake indication of limited supply or popularity.
The user is misled into believing a product is more popular or credible than it really is, because they were shown fake reviews, testimonials, or activity messages.
The user is enticed with a low advertised price. After investing time and effort, they discover unexpected fees and charges when they reach the checkout.