Consumer Rights Act, 2015

Jurisdiction

EU & UK

Law category

Consumer Protection Laws (UK)

Date

26 Mar 2015

Covers various aspects of consumer transactions, including the sale of goods and services, digital content, unfair contract terms, and remedies for faulty goods.

Excerpt from regulation

An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.

View full legislation

Related deceptive patterns

Fake urgency ›The user is pressured into completing an action because they are presented with a fake time limitation.Fake scarcity ›The user is pressured into completing an action because they are presented with a fake indication of limited supply or popularity.Fake social proof ›The user is misled into believing a product is more popular or credible than it really is, because they were shown fake reviews, testimonials, or activity messages.Hidden costs ›The user is enticed with a low advertised price. After investing time and effort, they discover unexpected fees and charges when they reach the checkout.Hidden subscription ›The user is unknowingly enrolled in a recurring subscription or payment plan without clear disclosure or their explicit consent.Hard to cancel ›The user finds it easy to sign up or subscribe, but when they want to cancel they find it very hard. Forced action ›The user wants to do something, but they are required to do something else undesirable in return.Sneaking ›The user is drawn into a transaction on false pretences, because pertinent information is hidden or delayed from being presented to them.

Related enforcement

Enforcement Action against Expedia ›Changes made to website Competition and Markets Authority v. Viagogo ›£400,000 in fines CMA's Investigation against Nintendo Switch, PlayStation and Xbox ›Refunds issued and changes made