District of Columbia v. Maplebear, Inc. D/B/A Instacart
Case summary
Instacart was held liable for misrepresenting and omitting material facts concerning the default, variable service fee added to consumers' orders.
Our analysis
This entry is therefore better understood as a competition-status decision containing relevant observations about defaults and switching friction. It is not a deceptive-design enforcement outcome. If the database is limited to decisions establishing infringements or obtaining remedies, this entry should be excluded.
Outcome
In a case outcome determined through a consent order, Instacart is prohibited from engaging in any conduct that contravenes the CPPA (Consumer Protection Procedures Act). Instacart is also barred from making misleading misrepresentations or material omissions regarding the purpose of fees on consumers' orders. Additionally, Instacart is required to pay a total of $1,800,000.00 to settle this litigation with the District.
Parties
District of Columbia through the Office of the Attorney General and Maplebear, Inc. d/b/a Instacart