Zoom was reported to the Deceptive Design Tip Line over its refund process. According to the report, after the customer cancelled and requested a refund, they were told to follow a series of steps, including reactivating and clicking through several screens, in order to obtain it. The reporter states that these instructions were misleading and did not work, and that they still had not received a refund.
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Zoom: Misleading refund instructions
“When I canceled, and then requested a refund, I was told to follow instructions (reactivate, click click click click etc.) to get a refund. The instructions are misleading and did not work. Here’s the entire thread in a screenshot: https://www.fficient.com/screenshots/screenshot34620220413.png – also attached. I still don’t have a refund, but I pointed out to them the darkness of their alleged refund process. Hoping they clean things up. But they likely won’t without pressure.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.