Deceptive Patterns
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Yahoo: Confusing Unsubscribe.

Author
Gray et al.
Date
9 Mar 2017
Type
Hard to cancel
Publisher
UXP2 Lab

“Yahoo uses confusing options when trying to unsubscribe from their newsletter.”

Yahoo was catalogued by the UXP2 Lab over the process of unsubscribing from its newsletter. According to the entry, confusing options are presented when a user tries to unsubscribe.

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.