Xfinity was reported to the Deceptive Design Tip Line over the process for cancelling a subscription. According to the report, there was no option to cancel online, so the customer telephoned the company, where they were transferred between different lines. The representatives were said to be unable or unwilling to stop the service because the authentication procedure required a text message and a link that was not working. The reporter said they spent hours attempting to cancel and were ultimately unsuccessful.
‹ All examples Xfinity
Xfinity: No online cancellation, call process difficult
“No option existed online to cancel my subscription. When I called the number, I reached a desk who transferred me to different lines and then was unable/unwilling to stop my service because my their authentification procedure required a text and then a link which was not working. I spent hours and was ultimately unsuccessful.”