Verizon was reported to the Deceptive Design Tip Line over difficulty cancelling service. According to the report, the customer was unable to stop their Verizon account without calling the company, and the process took a long time.
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Verizon: Difficulty canceling service without calling
“Unable to stop Verizon account unless I called them, and the process took a long time.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.