Uber was catalogued by the UXP2 Lab over the way its app responds when a driver tries to stop for the day. According to the entry, the app prompts the driver to continue in order to reach an arbitrary daily “goal”, and it highlights the “keep driving” option to make selecting it easier.
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Uber: Driver Manipulation.
“When a driver tries to stop for the day, the Uber app prompts them to continue in order to achieve an arbitrary “goal” for the day. It even goes so far as to highlight the “keep driving” option to make selecting it easier.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.