Deceptive Patterns
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Turbo Tax: Pretending to Delete Information.

Author
Gray et al.
Date
9 Apr 2017
Publisher
UXP2 Lab

“TurboTax pretends to delete your past information when you don’t upgrade to premium.”

TurboTax, the Intuit tax product, was catalogued by the UXP2 Lab over how it handles a user’s existing data. According to the entry, TurboTax pretends to delete a user’s past information when they decline to upgrade to the premium version.