TurboTax, the Intuit tax product, was catalogued by the UXP2 Lab over how it handles a user’s existing data. According to the entry, TurboTax pretends to delete a user’s past information when they decline to upgrade to the premium version.
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Turbo Tax: Pretending to Delete Information.
“TurboTax pretends to delete your past information when you don’t upgrade to premium.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.