Ticketmaster was reported to the Deceptive Design Tip Line over fees and insurance during ticket purchases. According to the report, the user has to pay hidden fees to obtain tickets which are not listed on the original ticket price, and the language used encourages the user to buy insurance on the ticket.
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TicketMaster: Hidden fees and encouraged insurance for tickets
“Has to pay hidden fees to obtain tickets. These fees are not listed on the original ticket price and language encourages the user to buy insurance on the ticket.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.