Thrive Market was reported to the Deceptive Design Tip Line over its subscription cancellation. According to the report, signing up for a subscription can be done easily online, but cancelling requires speaking with a representative. The report further states that using an active subscription after requesting cancellation causes the subscription to restart automatically, with the customer charged again even when they believed it had been cancelled.
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Thrive Market: Requires call to cancel subscription and auto-renews upon use
“Thrive market requires that you talk with a rep to cancel a subscription but you can sign up for a subscription very easily online. Also, if you use your active subscription after requesting that it be cancelled, your subscription will be restarted automatically and you will be charged again even when you believed that it was canceled.”