Deceptive Patterns
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Three Founders Publishing: Difficult to cancel subscription

Author
Dark Patterns Tip Line
Date
8 May 2023
Type
Hard to cancel

“You have to contact the customer service team between specific hours to cancel your subscription.”

Three Founders Publishing was reported to the Deceptive Design Tip Line over how its subscription is cancelled. According to the report, a customer must contact the customer service team between specific hours in order to cancel.

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.