Sunset Magazine was reported to the Deceptive Design Tip Line over the difficulty of cancelling its subscription. According to the report, since the magazine stopped printing and moved entirely online, the reporter had been trying without success to cancel. They state that they have worked through the unsubscribe process but always get lost in the system, and that they do not want an online magazine subscription.
‹ All examples Sunset Magazine
Sunset Magazine: Magazine became online-only, making subscription cancellation difficult
“Since the magazine stopped printing and went totally online, I have been trying to cancel my subscription, but have yet to be successful. I have waded through their unsubscribe process, but always get lost in the system. I don’t want an online magazine subscription. It is frustrating!”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.