The Sun Sentinel was reported to the Deceptive Design Tip Line over its cancellation process. According to the report, it is very easy to subscribe and enter credit card details, and the card on file can be changed, but it is impossible to cancel or remove the credit card information without speaking to customer service. The reporter said the representatives offered a cheaper subscription with information that proved inaccurate, and that it took three calls to cancel after an attempt to triple the cost.
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Sun Sentinel: Difficult to cancel subscription or remove credit card information without calling customer service
“It’s very easy to subscribe to this newspaper and enter your credit card information. You can go back and change the card you use for payment. Impossible to cancel or remove credit card information without having to speak to customer service. The CSR’s that take your call will offer a cheaper subscription but the information they provide is not accurate. Took three calls to cancel the subscription after they attempted to triple the cost.”