Stamps.com was catalogued by the UXP2 Lab over how an account is closed. According to the entry, closing an account requires the user to call a phone number during business hours rather than doing it on the site. The entry adds that this information is hidden within the FAQs section, making it difficult to find out how to cancel the service.
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Stamps.com: Call To Close.
“Stamps.com makes it difficult to close an account on their site by requiring the user to call a phone number during business hours to do so. They also hide this information on their site in the FAQs section to make it difficult to find out how to cancel the service.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.