Spotify was catalogued by the UXP2 Lab over the difficulty of cancelling a subscription. According to the entry, the user has to select “cancel” four times in order to cancel.
‹ All examples Spotify
Spotify: Difficult to Cancel Subscription.
“User has to select “cancel” four times to cancel”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.