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Spectrum cable: Support chat.

“I’m pretty sure I observed a dark pattern with Spectrum cable’s support chat. If I am right, they’re trying to weed out people by making them wait as a sort of barrier to using chat.”

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.