SiriusXM was reported to the Deceptive Design Tip Line over its account cancellation process. According to the report, the customer must speak to a live agent in order to cancel their account, and once connected the agent repeatedly asks why they want to cancel and tries to sell them another promotional rate, as well as placing them on hold for a long time. The reporter says they have held three different subscriptions over several years and have encountered the same tactic every time.
‹ All examples SiriusXM
SiriusXM: Must talk to live agent to cancel account, endure sales tactics and long holds.
“You MUST talk to a live agent to cancel your account. Once you are connected with a live agent, they ask you many times about why you want to cancel and they try to sell another promotional rate. They put you on hold for a long time. I have had three different subscriptions over the course of several years and it’s ALWAYS the same tactic.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.