SiriusXM was reported to the Deceptive Design Tip Line over how its service is cancelled. According to the report, every account function except cancellation is available online; to cancel the service, the customer must make a phone call.
‹ All examples SiriusXM
Sirius XM: Requires phone call to cancel service
“Every account function but service cancellation is available online. To cancel you must make a phone call.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.