Deceptive Patterns
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Sirius XM: Requires phone call to cancel service

Author
Dark Patterns Tip Line
Date
26 Jan 2022
Type
Hard to cancel

“Every account function but service cancellation is available online. To cancel you must make a phone call.”

SiriusXM was reported to the Deceptive Design Tip Line over how its service is cancelled. According to the report, every account function except cancellation is available online; to cancel the service, the customer must make a phone call.