Deceptive Patterns
‹ All examples SamCart

SamCart makes it hard for users to unsubscribe and deactivate

Author
WillPhillips
Date
13 Oct 2023

“Talk about a unwelcome UX dark pattern @samcartapp pulls when you try to unsubscribe & deactivate. Forces you to watch a video to cancel (and not to mention an addition confirmation step after that). Got to reduce churn, but I hate it from a user satisfaction standpoint.”