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SamCart makes it hard for users to unsubscribe and deactivate

“Talk about a unwelcome UX dark pattern @samcartapp pulls when you try to unsubscribe & deactivate. Forces you to watch a video to cancel (and not to mention an addition confirmation step after that). Got to reduce churn, but I hate it from a user satisfaction standpoint.”

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.