Ryanair was catalogued by the UXP2 Lab over how it presents the choice to decline travel insurance. According to the entry, the opt-out for travel insurance is hidden inside a drop-down list of countries to choose insurance for, and because there is no explicit “Do not insure me” option, customers may end up paying for travel insurance they would not have bought had they been given a clear choice.
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Ryanair: Travel Insurance.
“Ryanair hides the opt-out for travel insurance inside a drop-down list of countries to choose insurance for. Because there is no explicit “Do not ensure me” option, customers may pay for travel insurance they would not have if given the option.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.