Pottery Barn was reported to the Deceptive Design Tip Line over marketing emails at checkout. According to the report, the reporter bought a bed as a guest and did not sign up for marketing emails, yet there was no way at checkout to opt out of them. The only way to stop the emails was to unsubscribe after they had already been received.
‹ All examples Pottery Barn
Pottery Barn: Forced to subscribe to marketing emails at checkout
“I bought a new bed from Pottery Barn and I bought it as a “guest”, so I didn’t sign up for marketing emails. The thing was, that there wasn’t even a way to not sign up for said emails at checkout. The only way to get rid of them was to unsubscribe from the emails after I received them.”