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Microsoft upgrades user to an expensive plan, makes it hard to downgrade

“Microsoft automatically switched me to the $99.99/year version […] You have to go all the way through “cancel subscription” to be presented these options and get the $69.99/year one you actually chose.”

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.