KQED was reported to the Deceptive Design Tip Line over the difficulty of stopping a recurring donation. According to the report, there is no online option to cancel recurring donations, and the donor must instead call during working hours.
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KQED: Difficult to cancel recurring donations
“It is hard to stop the donation. There’s no online option to cancel recurring donations. You have to call them during work hours.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.