Keeps was reported to the Deceptive Design Tip Line over the difficulty of cancelling its subscription. According to the report, the reporter found it impossible to stop their subscription from the website, which only allowed them to put their plan on hold or call customer service. After emailing the company, it took several strongly worded emails before the plan was finally put on hold, and its replies kept referring the reporter back to the website, where again nothing could be done.
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Keeps: Difficulty cancelling subscription
“I tried to stop my subscription, and found it was impossible to do so from the website. They require you to put a hold on your plan or call in customer service; there’s no way to stop the plan without calling them in. After I initially emailed them, it took several strongly worded emails before they finally put my plan on hold. Their emails kept referring me back to the website, where, again it was impossible to do anything.”