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Kaiser Permanente making it hard to get one’s money back

“And I’m sure it’s a coincidence that I can pay over the phone and online but in order to get my money back I have to fax or mail @KPMidAtlantic they have so much incentive to just hoard peoples money. Make it as hard as possible to get your money back. Just scammers and thugs.”

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.