The Indianapolis Star was reported to the Deceptive Design Tip Line over its subscription cancellation process. According to the report, customers can subscribe online but, to cancel, must instead telephone the company during business hours.
‹ All examples Indianapolis Star
Indianapolis Star: Difficult to cancel subscription
“This company allows you to subscribe online, but to cancel you must call during business hours.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.