This example was catalogued by the UXP2 Lab over an unclear unsubscribe process. The entry questions how a user is meant to unsubscribe from all mail, describing the page as very unclear and suggesting that the user should be able to select multiple options.
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Incomplete Unsubscribe Process.
“How can a user unsubscribe from all mail? The page is very unclear and the user should be able to select multiple options.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.