Grubhub was reported to the Deceptive Design Tip Line over how it presents the costs of a purchase. According to the report, the company hides and does not clearly explain all of the costs associated with a purchase, which may leave the user feeling a loss of control over making an informed decision.
‹ All examples Grubhub
Grubhub: Hides costs associated with purchases
“A company hides and does not clearly explain all the costs associated with the purchase. This may cause the user to feel a loss of control in being able to make an informed decision. The screenshot was taken directly from the Grubhub iOS app in September 2020.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.