Evens was reported to the Deceptive Design Tip Line over its cancellation process. According to the report, customers can subscribe to a plan online but cannot then cancel or edit it online at all; instead they are required to email or telephone the company, whose hours are described as very limited.
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Evens: Limited cancellation options requiring email or call
“Once you subscribe (which you can do online) to one of their plans, you cannot then cancel the plan or edit it in any way online. Instead, they make you email or call in and their hours are very very limited.”