DirecTV was reported to the Deceptive Design Tip Line over the cancellation of its premium channels. According to the report, premium channels cannot be cancelled online.
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DirecTV: Cannot cancel premium channels online
“You cannot cancel premium channels online.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.