A new report by Dr Ann Kristin Glenster of the University of Cambridge calls for flexible regulation and better commercial incentives to protect consumers.
The proliferation of deceptive designs, tricking consumers for example by making it difficult to cancel services, has become a real problem. Regulatory intervention is urgently needed to protect consumers online.
At the Nobel Prize Summit 2023 in Washington D.C., the Minderoo Centre for Technology and Democracy at the University of Cambridge hosted a workshop together with the Transatlantic Consumer Dialogue (TACD), and the Electronic Privacy Information Center (EPIC).
The workshop brought together legislators, regulators, policymakers, academics, and representatives from civil society to identify and explore possible solutions to the problems of deceptive design online.
This interim report presents the workshop’s findings.