Cybrary.com was reported to the Deceptive Design Tip Line over its subscription cancellation process. According to the report, cancelling requires navigating multiple hoops and completing a form with a large number of required fields, and the website guilt-trips the user several times during the process.
‹ All examples Cybrary.com
Cybrary.com: Difficult subscription cancellation
“Made it difficult to cancel subscription. Cancelling a subscription required navigating multiple hoops, and filling out a form with a ton of required fields to cancel. The website then guilt-trips you several times over.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.