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Consumer records themselves attempting to cancel their AOL account.

In this old clip from 2006, a consumer attempts to persuade an AOL customer services rep to allow them to cancel their account. The rep makes it very difficult.

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.