Deceptive Patterns
‹ All examples Comcast

Comcast and Xfinity makes cancelling service harder by making users chat with agents and bots

Author
mihaimaruseac
Date
2 Aug 2023

“Hei, @comcast / @Xfinity can we stop with the dark patterns? I just want to cancel service, I don’t care to chat with your agents and your bot is just a loop. Just stop the service already.”