ClassPass was reported to the Deceptive Design Tip Line over the difficulty of cancelling its membership. According to the report, the user was auto-enrolled into an $89-per-month membership, and cancelling the following month’s membership took between eight and ten steps.
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ClassPass: Many steps to cancel membership
“I was auto-enrolled into ClassPass’s $89/month membership; it took 8-10 steps just to cancel the next month’s membership”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.