The Boston Globe was catalogued by the UXP2 Lab over the process for cancelling a subscription. According to the entry, a user must go to the FAQ to find out how to cancel an account, which then requires telephoning the Boston Globe.
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Boston Globe: Hard to Cancel Subscription.
“The user must go to the FAQ to find out how to cancel an account, which requires calling the Boston Globe by phone.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.