Deceptive Patterns
‹ All examples Booking.com

Booking.com forces users to download an app in order to get “paperless confirmation”

Author
danlev
Date
30 Jun 2026
Type
Forced action

“Booking.com asks if you want a ‘paperless’ hotel confirmation, which texts you a link to their app”

“I had to Google to figure out what “paper” they were referring to. Apparently they mean “instead of printing your email confirmation, you can show the hotel your confirmation in our app” which is pretty nonsense. Not the darkest pattern, but this obviously intentionally misleading.”