Bed Bath and Beyond was reported to the Deceptive Design Tip Line over its membership programme. According to the report, signing up for the membership was easy, but the customer was charged for a second, completely unused year after having worked hard to cancel the subscription a year earlier. The report adds that customer support could not be reached, and that when trying to unsubscribe the button is greyed out and inactive.
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Bed Bath and Beyond: Difficulty canceling subscription and unresponsive customer support
“Signing up for their membership program was easy. But I was just charged for a second completely unused year after working hard to cancel the subscription a year ago. You also can’t reach anyone for customer support. By the way when you go to unsubscribe the button is greyed out and inactivated.”