Ashley Furniture was reported to the Deceptive Design Tip Line over options added to the cart. According to the report, when adding a set of patio furniture to the cart the site automatically selects the delivery and assembly option and also automatically applies a five-year protection plan, adding additional unseen costs onto the original price.
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Ashley Furniture: Automatically added delivery, assembly, and protection plan to cart
“When adding a set of patio furniture to the cart it automatically chooses the delivery and assembly option and they also automatically apply a 5 year protection plan which adds on additional unseen costs onto the original price.”