Deceptive Patterns
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Ashley Furniture: Automatically added delivery, assembly, and protection plan to cart

Author
Dark Patterns Tip Line
Date
26 Feb 2022

“When adding a set of patio furniture to the cart it automatically chooses the delivery and assembly option and they also automatically apply a 5 year protection plan which adds on additional unseen costs onto the original price.”

Ashley Furniture was reported to the Deceptive Design Tip Line over options added to the cart. According to the report, when adding a set of patio furniture to the cart the site automatically selects the delivery and assembly option and also automatically applies a five-year protection plan, adding additional unseen costs onto the original price.