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Apollo makes its hard to cancel it’s subscription by redirecting it to an unresponsive chatbot

“Big time dark pattern by @MeetApollo when trying to cancel on their monthly self-serve plan. Cancel Plan button triggers a bot chat in order to cancel and then they don’t respond 😑 @darkpatterns”

Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.