Deceptive Patterns
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Adobe: Unclear yearly subscription terms and cancellation fees

Author
Dark Patterns Tip Line
Date
3 Oct 2022

“Apparently monthly subscriptions, but you are signed up for a year. Cancelling early results in a 50% of remaining months subscriptions being applied as a cancellation charge.”

Adobe was reported to the Deceptive Design Tip Line over its subscription terms. According to the report, what appear to be monthly subscriptions actually sign the user up for a year, and cancelling early results in a charge of 50% of the remaining months’ subscription being applied as a cancellation fee.